Terms of Service
 

Not everything is included in your allowance, some activities will incur extra charges. These might be calls or texts to international numbers, calls to numbers such as 05 and 070 or calls or texts outside of your inclusive allowance. For specific details for international call charges, text RO then the country you are visiting to 150. Full Out Of Bundle charges can be found at http://ee.co.uk/business/small/help/accounts-billing-and-topping-up/terms-and-conditions/business-terms-and-conditions

 

If you call an Access Charge number range (beginning 09, 118, 084 or 087) you will notice two charges on your EE bill – an Access Charge (AC), charged by EE at 63p per minute and a Service Charge (SC), charged by the organisation you are calling and who is also responsible for communicating how much this charge is. Calls to 070 numbers charge up to 63p per minute.

 

Spend Cap

If you have chosen to add a spend cap, this will cap your bill at your monthly recurring charge plus this amount. Please note that certain charges such as Service Charges, Add-ons, Admin charges and Data Passes will not be included in the Spend Cap. For a list of the exclusions please visit EE’s website (www.ee.co.uk). You can pause, remove or change your Spend Cap at any time by contacting EE Customer Services. If you have chosen not to add a Spend Cap to this mobile contract. You can change this at any time by contacting EE Customer Services.

 

Connecting Partner Authorisation

By connecting through an Authorised EE Stockist EE will allow us access to your Account to obtain billing information, make changes (except for requesting PAC codes or account closures) and add products/services on your behalf. You will remain responsible for all changes made to your Account including all charges which may arise as a result of actions pursuant to this authorisation. EE shall not be liable for any actions taken by EE in fulfilling requests from the Stockist. This authority will continue unless you wish to revoke it by emailing thirdparty.opt.out@ee.co.uk

Your Bill

If you choose to have paper bills sent to you, these will be chargeable at £4.00 per month per account + VAT.

EE Upgrades: If you have changed price plan it is effective immediately. As we have changed your plan part way through your billing period, this will create part charges on your next bill. Because you pay a month in advance, we will need to refund you for the part of your old plan you have paid that is now going to be covered by your new price plan. You will then see the charges for your new price plan on the same bill that you see the credit/refunds for your old price plan.

What you will see is:

· A Pro-rata refund of the old plan (because it was paid one month in advance)

· A Pro-rata charge for the new plan (to cover the date the charge became effective, until your bill date)

· A charge for the new price plan, equivalent to one month in advance.

· It is the same for allowances too. You will get a partial allowance and partial refund for your old price plan and a partial charge and partial allowance for your new plan (not forgetting the one-month allowance in advance).

Additional Lines: As you have added another line onto your account part way through your billing period you will see part charges on your next bill. You will see a charge for the additional line from the date of joining, up to your bill date and a charge for your additional line, equivalent to one month in advance. It’s the same for your inclusive allowances too, you will receive a partial allowance to use on your new phone until your billing date.

EE New Connections: In around six days’ time, you will receive your first bill from EE. This will cover your monthly recurring charges in advance. Your new package is effective immediately and you will receive a partial allowance of your inclusive benefits to use on your new phone until your billing date, this is usually within three days of connection.

Your Handset

Your equipment is provided by us not the network.

You have 14 days from receiving the equipment to inform us if you are unhappy with your choice. If you have entered into a service agreement without any equipment, you will have 14 days from the date of your agreement. The equipment must be returned in a re-saleable condition with all box contents present. Please note that you will be billed for any usage during this time.

 

You can cancel your agreement with us by downloading, completing and sending to us our contract withdrawal form. Please call us on 01253 205122 to request this.

 

Returns need to be sent to the address detailed on this letter and we recommend that you send this recorded delivery. Unfortunately, we are unable to refund the cost of postage.

 

Terms and Conditions

You can move your Price-plan up at any time. You will only be able to reduce this once you are in the final 30 days of your agreement.

The Monthly price shown will increase on 31st March each year by £3 (ex VAT) for each plan you take and all out of bundle charges will increase by 5%. The cost of other services you take may increase or decrease while you are an EE customer. See http://business.ee.co.uk/help/terms-and-conditions/business-terms-and-condtitions/

You will be required to give 30 days’ notice to end your contract. This can be done by contacting EE Customer Services. If you are still within your contract period, there will be a cancellation fee which is calculated in line with guidance published by Ofcom. This fee will be a lump sum equivalent to the total of all the monthly charges remaining during the minimum term of the contract, less 4%.

EE Stockist Ltd Promotion

As a Business Upgrade Centre customer, we can also offer you an accessory pack FREE OF CHARGE. To claim your accessories please call 01253 205122 or info@businessupgradecentre.co.uk. You will receive these within 7 days of receiving your new handset. These are offered by us and not the network. If any additional cash-back was offered at point of sale, we will credit your EE account every 30 days for the contract term. Alternatively, the total amount of cashback will be credited onto your EE account in full and upfront for the contract term, after you receive your first bill has been generated. (ie. £3.00 additional cashback for £24 months is £72.00 total cashback, credited in 1 lump sum after the first bill).

 

Referral Incentive

If you refer any a fellow business associates over to us, and they give your name as a reference we will give you 1-month free line rental. This incentive we be supplied by ourselves and not EE. You will receive this once the new customer has paid their first bill. We appreciate any feedback about your experience with us. Please email info@businessupgradecentre.co.uk or contact customer services on 01253 20512